Technical Field Support Agent

Remote
Full Time
Engineering/PMO
Experienced

IDEMIA National Security Solutions (NSS) is the premier provider of integrated identity solutions for United States Government. Our deep understanding of biometric, biographic, credential, and digital forms of identity allows us to guide our clients to achieve their business goals. NSS’ leading software systems; data and analytics offerings; and professional services facilitate and automate many of the business processes for government agencies serving law enforcement, military, and intelligence missions. All employees of NSS must be US citizen's (not dual citizens of more than one country) and cannot be a dual citizen. This is a strict legal requirement and there will be no exceptions.

Summary:

IDEMIA National Security Solutions (NSS) is seeking an experienced individual with diverse experience in IT to act as a Technical Field Support Agent to assist our IT support team at customer locations. This role will require up to 75% travel to DoD Installations in support of NSS equipment installations and maintenance while interacting with key stakeholders and access a secure network to troubleshoot as required. The ideal candidate will reside near a major domestic airport due to the travel requirement. The individual must possess a US Government Common Access Card (CAC Card). 

In this role you will work closely with the Program Director, Product Director, Delivery Team, Integration Teams, and back-office support teams. You will be responsible for acting as the primary liaison for NSS with DoD customers/stakeholders to access a virtual desktop or local hardware onsite at DoD installations and assist NSS integration teams with remote support. You will be required to access the facility and verbally communicate with the NSS team during outages or routine maintenance. This is an exciting unique opportunity to apply your diverse IT experience in a challenging and dynamic setting to solve difficult problems in a timely manner.

Responsibilities:

  • Travel to and obtain access to IDEMIA NSS product installations at U.S. Navy, U.S. U.S. Army, Marine Corps, or other DoD NSS customer sites.
  • Obtain product installation access via a controlled computer with a virtual desktop.
  • Connect to local hardware for system administration.
  • Work closely with remote teams to communicate and log errors.
  • Conduct onsite troubleshooting and/or routine maintenance as required.
  • Perform Tier 1 equipment troubleshooting.
  • Under the direction of the Program Director and Product Manager assist with organizing, directing, and managing enrollment events at DoD installations.
  • Enrolling approved DoD personnel by using an iPad tablet and NSS software to capture various individual data.
  • Maintain initial and annual security compliance training including online annual DoD and U.S. government classes such as Cyber Awareness.

Required Qualifications:

  • General Linux experience
  • Possess an active Secret Security Clearance
  • Common Access Card holder
  • Ability to access a U.S. DoD installation with Common Access Card
  • Knowledge of DoD base access
  • Ability to travel to designated locations for installation access
  • Fluent in English, additional regional languages a plus
     

Desired Qualifications:

  • High-level network understanding
  • Linux application support
  • Docker experience
  • Desired bash scripting
  • System log analysis
  • Windows administration
  • Powershell
  • PostgreSQL experience
  • Familiarity with Enterprise Ashore Enclave (EAE), formally PSNET and Marine Corps Enterprise Network (MCEN)
  • Strong analytical and problem-solving skills
  • Bachelor’s degree in engineering, Computer Science, Information Technology, or relevant field is desired
  • Customer focused mindset
  • Must possess strong problem-solving skills and proven ability to communicate issues and solutions in simplified manner.
  • Must be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation.
  • Must have experience in working collaboratively with business partners to effectively resolve problems.
  • Must be self-directed and self-motivated as well as accountable for results
  • Must have excellent organization and time management skills which includes planning, organizing, and prioritizing with attention to detail; must be able to understand and manage conflicting priorities; must have a proven track record for timely delivery of multiple parallel objectives
  • Able to work under pressure
  • Must possess demonstrated verbal and written communication skills as well as excellent listening skills
  • Must be available and willing to travel up to 75%.
  • Must be able to bring discipline to drive results and follow established fundamental goals and objectives
  • Must have ability to submit accurate and timely reports as needed

________________________________________________________________________________________________________

*****Must be a US Citizen, without Dual Citizenship*****

IDEMIA National Security Solutions (NSS) is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Equal Opportunity Employer Statement:

It is the policy of NSS to provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, national origin, ancestry, sex, gender identity, age, disability, participation in discrimination complaint-related activities, sexual orientation, genetics, or active military or veteran status, or any other protected characteristic, by either employees or non-employees. This non-discrimination policy applies to all employment procedures, including, but not limited to, recruiting, hiring, placement, promotion, transfer, training, compensation, termination, reduction in force, and all company-sponsored activities.

Affirmative Action Statement:

NSS has adopted an Affirmative Action Plan (“AAP”) and is committed to making a good faith effort toward achieving the objectives of the plan. It is the policy of NSS to base employment decisions on the principles of Equal Employment Opportunity (“EEO”) and to take Affirmative Action in the employment of women, minorities, individuals with disabilities and veterans.

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

As a government contractor, NSS abides by the following provision:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

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